OnTrack Automotive Solutions Inc. (“OnTrack”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable United States state privacy laws including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and international data protection standards such as the General Data Protection Regulation (GDPR) where applicable.
This Privacy Policy describes how we collect, use, disclose, store, and safeguard personal information when individuals interact with our website, services, training programs, events, and software solutions, including SOPTrack.
We may collect personal information including an individual’s name, email address, phone number, business name, role or title, billing details, and event registration information. In the course of providing consulting and coaching services, we may also receive business-related information such as shop performance data, operational processes, and key performance indicators that are voluntarily shared for advisory purposes.
We also collect technical and usage information, including IP address, approximate geographic location, browser type, device information, and interaction data relating to website usage such as pages visited, time spent, and engagement patterns. Cookies and similar tracking technologies may be used to support these functions.
Payment information is processed through secure third-party providers such as Stripe. OnTrack does not store complete credit card information on its systems.
Where applicable under international data protection laws such as the GDPR, personal data is processed based on consent, contractual necessity, legitimate business interests, and compliance with legal obligations. Legitimate interests include improving services, maintaining client relationships, and operating our business effectively.
Personal information is used to deliver consulting, coaching, and training services; to provide access to SOPTrack and other digital platforms; to process payments and manage subscriptions; to communicate with clients regarding services, scheduling, and updates; to administer events and related logistics; to improve website functionality and user experience; and to conduct internal analysis for performance and service improvement.
Where consent has been provided, personal information may also be used for marketing purposes, including educational communications, service updates, and promotional materials.
OnTrack may use CRM and marketing automation systems to communicate with individuals regarding appointments, follow-ups, educational content, and promotional offers. Individuals may withdraw consent for marketing communications at any time by using unsubscribe mechanisms or by contacting OnTrack directly.
Cookies and similar technologies are used to enhance website functionality, analyze usage patterns, and support marketing initiatives. Users may manage or disable cookies through their browser settings; however, doing so may impact the functionality of the website.
OnTrack does not sell personal information. Personal information may be disclosed to trusted third-party service providers, including payment processors, CRM platforms, email service providers, and software partners such as SystemHub, where necessary to support business operations. Information may also be shared with event partners solely for the purpose of event coordination, and with legal or regulatory authorities where required by law.
All third parties are required to maintain confidentiality and implement appropriate safeguards for the protection of personal information.
Personal information may be transferred to and processed in jurisdictions outside of the individual’s province, state, or country of residence, including Canada and the United States. OnTrack takes reasonable steps to ensure that such transfers are subject to appropriate safeguards, including contractual protections where required.
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal and regulatory obligations, and to support legitimate business operations.
OnTrack implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. While no method of transmission or storage is completely secure, reasonable measures are taken to mitigate risks.
In the event of a data breach that poses a real risk of significant harm, OnTrack will notify affected individuals and applicable authorities in accordance with legal requirements.
Depending on applicable laws, individuals may have the right to access their personal information, request corrections, request deletion subject to legal limitations, withdraw consent for certain uses, and request information about how their data is processed. Requests may be submitted using the contact information below.
Where applicable, California residents have specific rights under the CCPA/CPRA, including the right to request access to personal information collected, request deletion of personal information, and the right to non-discrimination for exercising such rights. OnTrack does not sell personal information.
OnTrack does not knowingly collect personal information from individuals under the age of 16, and its services are not directed toward minors.
The website may contain links to third-party websites. OnTrack is not responsible for the privacy practices or content of such external sites.
OnTrack reserves the right to update this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
OnTrack Automotive Solutions Inc.
Email: admin@ontrackautosolutions.com
Website: https://ontrackautosolutions.com
By accessing or using the OnTrack website, services, training programs, events, or software platforms, including SOPTrack, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, you are not authorized to use our services.
OnTrack provides consulting, coaching, training, event programming, and software access intended for business and professional use within the automotive service industry. All content, materials, systems, and intellectual property provided by OnTrack remain the exclusive property of OnTrack Automotive Solutions Inc. and may not be copied, reproduced, distributed, or resold without prior written consent.
Clients are responsible for the accuracy of any information they provide and for implementing any recommendations at their own discretion. While OnTrack provides guidance based on industry best practices and experience, results may vary depending on individual business circumstances. OnTrack does not guarantee specific financial or operational outcomes.
Subscriptions, including SOPTrack and any recurring services, are billed in accordance with the terms presented at the time of purchase. Unless otherwise stated, subscriptions may be cancelled at any time; however, no refunds will be issued for partial billing periods, and access will continue until the end of the current term.
Payment obligations must be fulfilled in full and on time. Failure to do so may result in suspension or termination of access to services.
OnTrack reserves the right to modify, suspend, or discontinue any part of its services at any time without prior notice. We also reserve the right to update these Terms of Service periodically. Continued use of our services following any changes constitutes acceptance of those changes.
To the fullest extent permitted by law, OnTrack Automotive Solutions Inc. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to business losses, loss of data, or operational disruptions.
Use of the SOPTrack platform is also subject to a separate End User License Agreement (EULA). In the event of any conflict between these Terms of Service and the EULA, the EULA shall govern with respect to the SOPTrack platform.
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Alberta, Canada, without regard to conflict of law principles.
This Privacy Policy is intended to provide a comprehensive framework for privacy practices but does not constitute legal advice. It is recommended that this policy be reviewed by qualified legal counsel to ensure compliance with all applicable laws and regulations in relevant jurisdictions. OnTrack Automotive Solutions Inc. assumes no liability for the use or interpretation of this policy without such review.
OnTrack Automotive Solutions Inc.
(403) 519 – 3911
pathtosuccess@ontrackautosolutions.com
| Monday – Friday | 8:00am – 4:00pm |
|---|---|
| Saturday | Closed |
| Sunday | Closed |
