Dave Carroll is an award-winning songwriter and social media innovator from Halifax. He has enjoyed a 35 year career with his brother in multi-award winning group, Sons of Maxwell, but he became familiar to hundreds of millions when his YouTube music video about a customer service issue with an airline, United Breaks Guitars , became a worldwide media sensation.
Today he divides his time being a dad, an author, professional speaker, storytelling coach and a singer-songwriter. His mission, which he has chosen to accept, is to improve the world one experience at a time.
“Regardless of whether I am presenting a song, a talk, or a video my goal is to leave the audience knowing their connection to others, happier than when they entered, empowered with information and stories that warms their heart so they go home seeking to be kinder.“
– Dave Carroll
Dave Carroll is a Canadian songwriter, author, social media pioneer and the creator of a one-in-a-billion story, United Breaks Guitars. His $150.00 YouTube music video about his broken instrument and the airline that failed to right their wrong, changed the world and became “one of the most important videos in Googles history”. It empowered consumers and sent ripples across the global business community after it reportedly dropped United Airlines stock by $180 million in market value.
What followed sparked an international speaking career where Dave has shared his experience in 34 countries but he has also been engaged to help others better tell their own stories. He has been commissioned to write custom songs for greater impact and he teaches the art of storytelling in workshop formats everywhere.
As a Story Coach, Dave shares his views on a model he calls Compassionate Design, which advocates businesses embrace an intentional process of seeking wins for all 5 stakeholders in any business (Customers, Employees, Suppliers, Community and Shareholders) through more effective use of storytelling. He believes that we all have more in common with each other than we don’t and that all of us have an amazing story that can change the world, so why not leverage that?
His music, down-to-earth sense of humour and insightful experience have made him a masterful teller of stories that unite, motivate and start movements.
Richard Dansereau is a seasoned expert in the automotive aftermarket industry, bringing over 33 years of experience in automotive shop management, business operations, and performance coaching. As the founder and lead coach at OnTrack Automotive Solutions, Richard has dedicated his career to helping independent automotive repair shop owners and managers improve profitability, efficiency, and customer service in an increasingly competitive marketplace.
With a deep understanding of key performance indicators (KPIs), business management, and team development, Richard is known for his strategic approach to shop management. His expertise extends across areas such as service consultant training, business expansion, succession planning, and shop management software.
Through his work with OnTrack, Richard has coached countless shop owners on how to streamline operations, implement effective standard operating procedures, and foster a high-performing, engaged workforce. His unique approach to coaching focuses on empowering managers and staff to drive results by combining proven systems with accountability, innovation, and continuous improvement.
Richard’s passion for excellence in the automotive industry, along with his extensive knowledge of shop management, has positioned him as a trusted advisor and leader in the field, guiding businesses to sustainable growth and success.
Murray Voth is a recognized expert in the North American automotive industry, specializing in the business development of independent automotive service and repair shops. As the owner and principal trainer at RPM Training, he helps clients improve profitability, implement best practices, and strengthen leadership, management, and financial strategies. His extensive research on industry challenges allows him to provide tailored training and coaching solutions for shops of all sizes, including large distributors and franchise programs.
Murray has over 38 years of experience, starting with operating service stations from 1986 to 2006. He spent over a decade as a senior trainer and consultant for large training companies in Canada and the U.S. before founding RPM Training in 2018. With a focus on delivering results, he has worked with automotive business owners across North America, helping them address day-to-day challenges and implement effective strategies for growth.
He also trains service advisors and technicians, emphasizing client-centric processes to enhance service and profitability. Additionally, Murray contributes to industry publications as a regular business columnist and collaborates with researchers on leadership development. His passion for the automotive industry drives him to help small business owners reduce stress, improve their financial outcomes, and achieve lasting success. Many of his clients have grown from solo operations to multi-location businesses with expanded teams.
Murray is actively involved in industry associations such as the Automotive Retailers Association of BC, the Automotive Aftermarket Retailers of Ontario, and the Automotive Industries Association, and regularly participates in events like AAPEX.
OnTrack Automotive Solutions Inc.
(403) 519 – 3911
pathtosuccess@ontrackautosolutions.com
| Monday – Friday | 8:00am – 4:00pm |
|---|---|
| Saturday | Closed |
| Sunday | Closed |
