According to MNP’s Unlocking Access: Why Right to Repair Matters for Every Vehicle Owner report, the biggest pressure facing independent repair shops today is not demand; it is access. As vehicles become increasingly digital, shops are spending more time navigating fragmented original equipment manufacturer (OEM) systems to complete standard repairs, leading to longer cycle times and higher labour costs.
At the same time, the value proposition of the auto care sector remains clear. Independent shops consistently deliver repairs at 10 to 25 per cent lower cost, saving customers anywhere from $30 to over $200 per job. However, without reliable, standardized access to repair data, that advantage is at risk. This report reinforces that fair access is not just about competition—it’s about ensuring independent shops can continue to provide timely, cost-effective service in an increasingly complex repair environment.
For context, MNP is one of Canada’s leading professional services firms, providing accounting, tax, and advisory support to businesses across the country. Their involvement in this report adds strong data-driven insight and credibility to the right-to-repair discussion.
From an OnTrack perspective, we fully support the AIA’s leadership on this issue. Access to information is critical for shop owners to operate efficiently, support their teams, and continue delivering value to their clients.
